Mini-Microsoft Cutting Room Floor

Tuesday, December 11, 2007

You lost me at M$ - New comment on Low Hanging Late Harvest Fruit.

Anonymous has left a new comment on your post "Low Hanging Late Harvest Fruit":

"Rules of the road" look nice, except aren't really tied with reality - namely, the reality of what is the demand for M$ products. With Apple, Google & Linux at its heels, all Microsoft has done over the last 15-20 years has been leading by reaction. Granted, the only way one can lead is by _listening_ first, then doing something - I don't think Microsoft is in the listening game anymore and has become a legend in its own mind over the last 20 years.

If I am 'wrong' (or whatever - you don't agree, bla bla) - then why have Linux, Mac OS X and Google w/its web presence become the new trendsetters? Why have certain segments of the population become 'die-hard' for these few brand names?

How about Microsoft ditches Windows or creates an emulation layer of sorts to fit the needs of 95% of its customers while rewriting Windows and making it look more like UNIX (or their brainchild, Singularity)?

I'll bet you an initiative like that will get all the geeks back in Redmond. But it'll be a long, cold, freezing, bonecrushing day in hell before we ever see that now, isn't it?

Marketing and innovation are the only two things a business like MS should be doing - MS gets a B or C+ for Marketing, but a freakin D or F for innovation (unless you consider reactionery innovation, which again, doesn't count).

Yes - it's hard, and MS is big and all that - but you either will do it, or the next Windows release is going to bring Windows even closer to where it should've been about 5-7 years ago - in its grave.

Stop complaining about your compensation - and first push management to create new, trendsetting products, then expect to get some results. Let's see some announcements first about a TOTAL WINDOWS OVERHAUL - then we can go and bitch about getting results, payraises, bonuses, etc.

There's no doubt that Microsoft's engineers can pull anything off (much like Google's), but something is amiss from the company as a whole ... Blame whom you like for it. I just know what I'm observing, as a MS Windows (as well as a Apple OS X and Linux) user/developer...

(M$? - EEEENK!)


  • Gosh, here I am in support. Amazing that someone from support should have an opinion let alone be allowed to speak it aloud...

    There are so many odd things about Microsoft, not the least of which is a crazed focus on 'the next version' (windows 7, Exchange 2020, SQL All-of-your-databses-belong-to-us, or Office cubes-edition).

    Sorry - did you forget all the customers you convinced to buy the stuff you just turned out, and called "cutting-edge"?

    Customer: Hi, I have a problem with your product, and, it's a little annoying...

    Support guy: Hi, let me see what I can do to fix that.

    Development (SE team more likely, but sometimes core dev): Hi, go away, I'm busy working on the next version, and my management does not see it as a priority to assign devs to legacy code.

    Support guy: Sorry? Umm - what?

    Development (SE team more likely, but sometimes core dev): yeah, ummm - they made some rediculous commitment, and everyone is going to hide behind that rather than say waht a dick the manager was for committing to it, but here we are.

    Support guy: Sorry? Ummm - what?

    Development (SE team more likely, but sometimes core dev): who were you again? Oh... right... the GAL says "PEON" in your job description.

    if (sJobDesc = "PEON")

    Support guy: Sorry? Ummmm - what?


    Support guy: Hi customer, yes, apparently that may or may not be fixed in a future release.

    Thank-you for spending money on our product, thank-you for spending money on support. Thank-you for being an ardent supporter of Microsoft products, and we know you will continue to send money to our organization...

    Shit. Who am I kidding?

    Customer: Sorry? Ummmmm - what?

    Moral of story:

    Don't over-commit. If you've released a turd, at least try polishing it.

    Don't give me some line about 'balancing priorities;' when you know damn well you shuold be fixing the crap you (perhaps were force to) push out too early.

    We might be in support, but surprisingly - we have a brain in our heads too! We're not idiots! We might not understand Redmond-speak (So... ... right?), but we get it.

    Customers that have a 'touch' with support tend to have a higher satisfaction with the product - how long will that last, given what seems to be the current trend (at least, in some areas - and YOU KNOW WHO YOU ARE)?

    Now, can development get it?

    By Anonymous that_pesky_support_guy (Hi!), at December 14, 2007 at 6:58 PM  

Post a Comment

Links to this post:

Create a Link

<< Home